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Application Support MGR Level 1

Responsibilities: 

  • *Lead the Level 1 Customer Support organization. This includes building, training and managing the Level 1 team.
  • *Capture all customer (internal / external) submitted issues in the JIRA Service Desk case management system
  • *Ensure that the Level 1 team provides the required support to address the customer issue(s)
  • *For all non-level 1 issues – ensure that the application support team escalates the issue to the appropriate technical or operational team member(s) and documents in the JIRA system
  • *Provide regular reporting on the status of submitted issues to the appropriate internal or external customer (submitter)
  • *Document process performance and utilize the metrics to manage team performance and to identify application related trends or systemic issues
  • *Coordinate with customers as required to research application related issues. 
    *Take the lead as required with various personnel from other departments to satisfy customer special requirements
  • *Develop and manage the knowledge base utilized by application support team members 
  • *Provide comprehensive training programs and webinars, using all available technology, in order to increase the customer knowledge and utilization of CAMP applications 

Qualifications: 

  • *Bachelor’s degree, or an equivalent combination of education and experience. 
  • *At least 5-7 years’ experience in a customer support role, preferably supporting internet based applications and/or within an aviation maintenance organization. 

·         3-5 years of supervisory experience leading technical support personnel. 

https://recruiting.ultipro.com/CAM1010CSII/JobBoard/54a25c3a-e399-42b0-a553-16ed056e0517/OpportunityDetail?opportunityId=9ecc44d7-401c-4b0e-8f25-8555042d4d2e

Aircraft Component Repair Technician

Essential Job Functions:

Ronkonkoma based FAA Part 145 aircraft component Repair Station looking for a technician to join our staff. Prefer experienced technician but willing to train the right individual. Responsibilities include troubleshooting and teardown of aircraft components. Repair or overhaul these components in accordance with FAA guidelines and Mfg specifications. Items include starter generators, fuel pumps, relays, motors, blowers, valves etc.…

  • Must understand basic electricity.
  • Must be able to read and understand a schematic
  • Familiarization with technical language and symbols
  • Familiarization with schematics diagrams and part breakdowns
  • Good interpersonal and communication skills a must.
  • Understanding of required paperwork and forms.
  • Background knowledge of 14 CFR FAR’s
  • Must be willing to participate in housekeeping items.
  • Ability to multi task.
  • Must have own tools. Screwdrivers, wrenches, ratchets, sockets, screw gun, etc.

Qualifications

  • A & P license preferred.
  • Knowledge of aircraft component repair preferred.
  • Must have an understanding of aviation paperwork and regulations
  • Experience with GA/Corporate Aircraft and Helicopters.
  • Understanding of aviation maintenance and its terminology.

Company offers medical and dental benefits, 401k and paid holidays and vacation, incentive program and profit sharing.  Mon – Fri 7:30am to 4:00pm.

 Contact gene@cssmfginc.com